![]() The cookie is used to store the user consent for the cookies in the category "Other. This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. ![]() Necessary cookies are absolutely essential for the website to function properly. Start a free trial and display your Google reviews now. To ensure a great experience for your customers, follow the chat guidelines.įYI: You can embed Google reviews widget automatically with EmbedReviews platform. Here on the chat screen, you can reply back to the customers who requested information on your GMB profile. Search for your brand in Google search, so it provides the GMB shortcuts.Here is a quick step-by-step on how to chat with customers on Google Maps by using the new shortcuts in Google search. This is a great addition to the tool suite as most small businesses spend lots of time in front of their computer, and with the chat opened, they are able to answer questions from potential users quickly. When messaging is enabled, customers will see a “Chat” button on their Google Maps Business Profile and will be able to message you at any time. It is available in the Google My Business app, but most of the account managers do not use it or are still not familiar with the existence of the app.īut Google is making progress on that front and, beginning this year, has provided the same mobile app chat option inside the desktop dashboard. Similar to other Google My Business features, the messaging functionality is not well promoted. It’s now even easier to view phone call metrics received from the profile, number of searchers, search queries, number of new online reviews etc. Update your GMB listing, such as business information, phone number, business description, business category, etc.Create a Google post in a quick popup and promote your special offers.Create Google Ads – faster and much easier.View the latest reviews and star ratings.Now it is easier to have these options right at your fingertips. It is a summary of all the features that you can interact with regularly right in the local search results. If you log in with your Google account that manages your Google my business profile, you can access the Google My Business account by typing your business name in the Google search results. With this new update, you can access your GMB in Google search and maps. Previously it was harder to use the Google My Business dashboard from a desktop as its URL is longer and not that obvious, so most of the users trying to find this URL would type in Google search to get the URL from the SERP and again navigate to the actual Google My Business listing. ![]() With the recent update, Google pushes Google My Business’s most useful features to a more visible location – the search results page. So in this post, we will keep track of all the latest Google My Business updates and bring you more clarity on how you can utilize this powerful and free tool. I mentioned ‘ quietly’ as they do not over-promise, and there are very low-key announcements about new features that usually business owners don’t get to hear/read about. Google Business Profile ( former Google My Business) is like managing a social media profile aimed specifically at local businesses to improve search rankings with local SEO and customer reviews. It is the most effective digital marketing tool that utilizes the great adoption of Google Maps by customers when deciding to use local services or products. This is a move toward positioning the Google Business Profile as the best tool for local businesses to improve their online presence, reach potential customers, get discovered, and continue communication with new customers. ![]() Google My Business was recently renamed to Google Business Profile and got new features to ease the way people access their business listings on Google.
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